Major improvement achieved in supplier semice levels with vSRM yields customer satisfaction.View Case Study
Major improvement achieved in supplier service levels with vSRM yields customer satisfaction.
Gratis manages a high order volume and a broad spectrum of order items. For this reason, we have made some additional improvements to enable the suppliers confirm orders much more smoothly via vSRM. Hence, we could enhance customer satisfaction.
One of the key strengths of vSRM is its adaptable infrastructure. vSRM has a flexible composition. You can reshape it according to your actual demand. You can customize it for each customer. And their capability to develop customized solutions for different customers has driven our preference in ITG.
Gratis lnventory Control and Planning Director
Gains Using vSRM
Gratis’s inventory planning process has come to an end despite
Thanks to vSRM, need to additional workforce in the Gratis’s inventory planning process has come to an end despite the rapid operational growth.
More effective communication with suppliers
Gratis vSRM enables more effective communication with suppliers, yielding superior management of the order flow.
Mutual data flow with suppliers
vSRM‘s interactive structure provides mutual data flow with suppliers. Optimized communi- cation avoids problems caused by information deficiency, and enhancements introduced lead to more effective and efficient communication with suppliers.
More time can be allocated to planning and process development
As order management processes with suppliers are automated on vSRM.
Suppliers can take actions based on sales projections
Thanks to shared sales estimates with the suppliers, suppliers can take actions based on sales projections, and provide feedback on how to promote the sales.
Stock inflow process is now more efficient
With the efficient use of e-delivery note (ASN), stock processing is now faster and error rates are lower.
Product management system
The returns processing system could be optimized thanks to the product management system.
Transparent management of service levels
Transparent management of service levels via vSRM has cleared reconciliation issues.
Supplier service levels
Supplier service levels are on the rise after using vSRM.
All suppliers was incorporated in the system very quickly
Thanks to the advantage offered by vSRM, any extra workload to suppliers is avoided.
Incorporated as a subsidiary of SEDES Holding in April 2009, Gratis demonstrated a very fast growth, turning out to be major retail chain in Turkey. As a centralized management-focused enterprise, Gratis sets its key performance as always keeping an available stock of the desired products in stores for the sake of a highest level of customer satisfaction Today, extending to as many as more than 350 stores throughout Turkey, Gratis treats efficient supply chain management as one of the top factors underlying the achievement. Remarking that their collaboration with ITG is a part of their effective and efficient supply chain management strategy, Mr. Erdem Özcan, lnventory Control and Planning Director for Gratis, has explained for us their experience with the virtual Supplier Relationship Management (vSRM) so far.
You can learn more about Gratis: www.gratis.com